Sheridan Design

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Some questions we get asked... frequently!

Seriously. What's with the giant ghost baby?

Well... she's just fun! We wanted to take a light-hearted view on what we do, the whole graphic design process should be fun! And no, we don't know the little girl used, and yes, she is the same girl on all of our website pages and marketing pieces.

How much does a website cost?

Of course, this is the all time #1 question we get asked. It's also the trickiest to answer. While we do have some basic prices on our website prices page, individual projects seldom fall into the guidelines laid out. We've tried to cover some basics, but we do take a look at each website as they come in and can discuss options and budgetary concerns as needed.

As I always say, it's the same as asking a builder "How much to build me a house?"

Can I maintain/make changes/upload my own photos to my website once it is finished?

Yes! Our websites are built using Adobe DreamWeaver CS5 and can be edited in the same or a companion program called Adobe Contribute CS5 which is created to work in conjunction with DreamWeaver created files and provides you a way to change editable regions we set up for you. There is a learning curve in that you will need to know some basics to modify HTML coding and if you want to upload your own photos you will need appropriate photo editing software and a basic understanding of handling/sizing/optimizing photos as well. We do not train on the use of Contribute or working with HTML and photos, but there are a ton of resources online and through the program itself that provide adequate assistance.

Please review our website prices page for information on having us maintain your website. Normally it's a pretty easy and cost effective alternative.

What do you need from me to setup my website?

A lot of people come to us ready to start to work on their website. They are generally excited and eager to see progress as quickly as possible but many people do not realize that we need you to do some work first! Often times we send new clients away with more homework to do than we have. It will greatly speed up the creative process (and save you money!) if you have a pretty good start on what you want as far as verbiage and any photos ready to go. The process of building a website can actually go pretty quickly once we have all the materials ready to go from our clients. Even a rough outline of the pages would help. It also helps us if you provide some links to some websites you may like. We hate to waste both of our time developing something that is far from what you envision, for example, we may choose a lovely blue background just to find out blue is your least favorite color! That said, if we do a design you don't like, please gently let us know and we will happily rework our designs.

Can you help me market my website/business?

We are primarily a graphic design firm. Our role is to supply you with visually professional online and print materials to help you sell your products or services. While technically we can help you with marketing your goods or services, it's not really our specialty and we need to charge our hourly fee of $75. We've worked really hard to provide some basic info on our marketing page that should help you get started.

Can you help us set up _______?

You name it, we've been asked, from setting up a custom signature line in your email to setting up your emails through your hosting company to adding functionality to your PowerPoint presentations.

While we are more than happy to answer any questions you may have about a project we have worked on for you or a service we have provided you, please keep in mind that we are not a 24-hour tech support team. For specific questions regarding the "how-to's" of learning software or programs, we can help you find the appropriate learning source, but generally you can do a simple web search on the topic and get a ton of answers. Also, most programs have useful help areas accessible directly from the menu. Of course, we are more than willing to do all of this for you for our standard $75 per hour fee!

Here are a few websites that will help you get started:
Adobe product team members, authors, and experts to give you the most useful, relevant, and up-to-date information about Adobe products. Whether you're looking for a code sample or an answer to a problem, have a question about the software, or want to share a useful tip or recipe, you'll benefit from Community Help.
Lynda is a software training & tutorial video library. Online courses help you learn critical skills. Free access & previews on hundreds of tutorials.
The w3schools website offers free tutorials in all web development technologies. Learn about HTML, CSS, JavaScript, PHP, SQL and more.
This will help get you up to speed on how to create, use, and maintain a FaceBook page of your own, including understanding the complex FaceBook Privacy policies and settings.

There is also a handy little link at the bottom of every page on FaceBook called "Help". It's a wonderful resource!
Learn how to do just about everything at eHow. If they don't have the answers, they probably know where you can find the answers. Simply type in a keyword (or words) in their search bar.
Amazing the stuff you can find on here!

What if I move or want to use a different designer down the road?

No problem! Your designs are yours! You don't expect a homebuilder to retain the keys to your house when they are done building, so why should we retain ownership of your designs? If you decide to go elsewhere, we will be more than happy to furnish you with a CD of your work.

Some of the websites you've done have old information or appear to be unfinished, what gives?

We can only do what our clients ask us to do and we provide content directly from them. People get busy and a business' focus can change rapidly. What was once top priority in getting a website online quickly can move down the to do list fast. We are ready and able at any time to update and/or complete a website for our clients, but we can only do as much as they provide.

Can you donate a logo to our school/charity event/etc.?

While we would love to be able to do this, at this time we simply cannot. That would be a really great project for someone just starting out though, maybe contact someone at the college. Of course, the recognition is nice, but we simply need to continue to focus on our clients who are paying for our time.


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